FAQs
What currency are the prices do I see in the site?
Our website default price is in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days processing time for your order to ship out, average shipping times are 2-8 business days.
I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Our products come with free return, once we have received the product we will refund the full amount of your original purchase.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you and customer satisfaction is our first priority. Please send us an email to contact@arrourastudio.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Our website default price is in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days processing time for your order to ship out, average shipping times are 2-8 business days.
I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Our products come with free return, once we have received the product we will refund the full amount of your original purchase.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you and customer satisfaction is our first priority. Please send us an email to contact@arrourastudio.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Customer support: 24/7
Phone: +61 426 631 652
Email: contact@arrourastudio.com
Address: Unit 2 2-6 Bowen Street Chatswood New South Wales 2067 Australia
Phone: +61 426 631 652
Email: contact@arrourastudio.com
Address: Unit 2 2-6 Bowen Street Chatswood New South Wales 2067 Australia